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70 lakh grievances resolved through CPGRAMS between 2022 and 2024: Centre


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  CPGRAMS, developed and monitored by DARPG, enables citizens to file complaints through its web portal, mobile app, or the UMANG app.

The article from MSN discusses the significant progress made by the Indian government in addressing public grievances through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). Between 2022 and 2024, approximately 70 lakh grievances were resolved, showcasing an enhanced efficiency in grievance handling. This improvement is attributed to the integration of technology and better coordination among various government departments. The system has not only helped in resolving complaints but also in identifying systemic issues, thereby contributing to policy reforms and better governance. The government's commitment to transparency and accountability has been highlighted as a key factor in this success.

Read the Full MSN Article at:
[ https://www.msn.com/en-in/politics/government/70-lakh-grievances-resolved-through-cpgrams-between-2022-and-2024-centre/ar-AA1wHMrm ]

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