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How a Chinese Brand Reshaped Hong Kong's Food Delivery Scene

Meituan's Keeta Enters Hong Kong Market, Intensifying Competition with Deliveroo

In a bold move that underscores the escalating global battle in the food delivery sector, Chinese tech giant Meituan has officially launched its Keeta service in Hong Kong, setting the stage for a direct showdown with established players like Deliveroo. The expansion, announced on July 30, 2025, marks Meituan's latest push beyond mainland China, where it dominates the market with its super-app ecosystem encompassing food delivery, ride-hailing, and e-commerce. Keeta, a streamlined version of Meituan's delivery platform tailored for international markets, promises faster delivery times, lower fees, and a seamless user experience, potentially disrupting the status quo in one of Asia's most vibrant financial hubs.

Hong Kong's food delivery landscape has long been a competitive arena, with Deliveroo holding a significant share since its entry in 2015. The British company, now part of the broader Delivery Hero group following a series of mergers and acquisitions, has built a loyal customer base by partnering with high-end restaurants and offering premium services like Deliveroo Plus subscriptions. However, the market has faced challenges in recent years, including economic slowdowns post-pandemic, rising operational costs, and shifting consumer behaviors. Deliveroo's operations in Hong Kong have been profitable but under pressure from local rivals such as Foodpanda and emerging startups. Meituan's arrival with Keeta introduces a formidable new contender backed by deep pockets and advanced technology.

At the heart of Keeta's strategy is its emphasis on efficiency and affordability. Drawing from Meituan's expertise in China, where it handles millions of orders daily through algorithms optimizing routes and rider assignments, Keeta aims to undercut competitors on pricing. In Hong Kong, where delivery fees can add up quickly amid high living costs, Keeta is launching with promotional offers including zero delivery fees for the first month and discounts on popular eateries. This aggressive pricing could appeal to budget-conscious consumers, particularly in a city where takeout has become a staple due to long working hours and dense urban living. Meituan executives have highlighted their use of AI-driven logistics to achieve average delivery times under 20 minutes, a benchmark that could pressure Deliveroo to innovate further.

The launch comes at a time when Hong Kong's economy is rebounding from years of political unrest, the COVID-19 pandemic, and global trade tensions. The city's food and beverage sector, valued at over $20 billion annually, relies heavily on delivery services, especially in areas like Central and Kowloon, where office workers and residents demand quick access to diverse cuisines ranging from dim sum to international fusion. Analysts predict that Keeta's entry could capture up to 15% of the market share within the first year, potentially eroding Deliveroo's dominance. "This is not just about delivering food; it's about building an ecosystem," said a Meituan spokesperson during the launch event. "Keeta will integrate with local payment systems and partner with thousands of merchants to create a more connected experience."

Deliveroo, for its part, is not taking the challenge lightly. In response to the announcement, the company issued a statement emphasizing its commitment to Hong Kong, where it employs hundreds of riders and supports over 5,000 restaurants. Deliveroo has invested in sustainability initiatives, such as electric vehicle fleets and eco-friendly packaging, which resonate with environmentally conscious consumers in the region. However, critics argue that Deliveroo's higher fees and occasional service disruptions have left room for disruption. Industry observers note that similar expansions by Meituan in other markets, like Singapore and Australia under different branding, have led to price wars and consolidation. In Hong Kong, this could result in better deals for customers but squeeze margins for all players.

Beyond the immediate competition, Meituan's move raises broader questions about the influence of Chinese tech firms in international markets. Meituan, valued at over $100 billion, has faced regulatory scrutiny in China, including antitrust probes that forced it to adjust labor practices for its gig workers. In Hong Kong, which operates under the "one country, two systems" framework, Keeta must navigate a different legal landscape, including data privacy laws aligned more closely with global standards than those in the mainland. Labor rights advocates are watching closely, as food delivery riders in Hong Kong have protested for better pay and protections, issues that plagued Meituan in China. Keeta has pledged to offer competitive wages and insurance for its riders, potentially setting a new standard in the industry.

The implications extend to the gig economy, which has boomed in Hong Kong amid youth unemployment rates hovering around 10%. Delivery platforms provide flexible income for many, but they also highlight vulnerabilities such as lack of benefits and exposure to traffic risks. A recent study by the Hong Kong University found that gig workers in the delivery sector earn an average of HK$15,000 per month, but face inconsistent hours and high competition. With Keeta's arrival, the pool of available jobs could increase, but so might the pressure on existing riders to accept lower-paying gigs to stay competitive. Unions have called for government intervention to ensure fair practices, drawing parallels to ongoing debates in Europe where Deliveroo and similar firms have faced lawsuits over worker classification.

From a consumer perspective, the influx of competition is largely welcome. Hong Kong residents, known for their discerning tastes, stand to benefit from more options and potentially lower costs. For instance, popular chains like Tsui Wah and international brands like Shake Shack could see increased orders through Keeta's platform, which integrates gamification elements like loyalty points and personalized recommendations. However, there are concerns about market saturation leading to "delivery fatigue," where too many apps confuse users and dilute brand loyalty. Social media reactions to the launch have been mixed: some users praise the potential savings, while others worry about data security given Meituan's Chinese roots amid geopolitical tensions.

Economically, this development could boost Hong Kong's tech sector, which has been striving to position itself as a hub for innovation separate from mainland China. The government has offered incentives for digital startups, and Meituan's investment—estimated at $50 million for the initial rollout—aligns with efforts to attract foreign capital. Yet, it also underscores the city's dependence on external players, as local delivery apps struggle to scale against global giants. Analysts from firms like Goldman Sachs forecast that the overall food delivery market in Hong Kong could grow by 20% annually through 2030, driven by urbanization and e-commerce trends.

Looking ahead, the rivalry between Keeta and Deliveroo may spur mergers or partnerships. There are whispers of potential collaborations with local players to consolidate resources, similar to how Foodpanda integrated with other services in Southeast Asia. Meituan's long-term vision appears to involve expanding Keeta across Asia-Pacific, using Hong Kong as a gateway to test features like drone deliveries and autonomous vehicles, technologies already in trial in China. Deliveroo, meanwhile, is ramping up its marketing campaigns and exploring expansions into grocery delivery to diversify revenue streams.

In essence, Meituan's Keeta launch in Hong Kong represents more than a new app on users' phones—it's a microcosm of the global tech race, where efficiency, pricing, and adaptability determine winners. As the dust settles, consumers, workers, and regulators will all have a stake in how this competition unfolds, potentially reshaping the city's dining habits and economic fabric for years to come. Whether Keeta can dethrone Deliveroo or force a new equilibrium remains to be seen, but one thing is clear: the food delivery wars in Hong Kong are heating up.

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Read the Full The New York Times Article at:
[ https://www.nytimes.com/2025/07/30/business/meituan-keeta-deliveroo-hong-kong.html ]